Returns & Refunds

If goods arrive damaged, incomplete, different from the accepted quotation, or faulty, contact us within 48 hours of delivery for visible problems, and as soon as you find a fault that was not visible. Email [email protected] or WhatsApp +971 50 448 1786 with your quotation or invoice reference and photographs.

Under UAE Federal Decree-Law No. 15 of 2020 and Cabinet Resolution No. 66 of 2023, we will repair, replace or refund goods that are defective or not as described. We cover the return freight in these cases. You do not need the manufacturer warranty to have expired before you ask us to put this right.

For standard goods bought at a distance, you may cancel and return them within 7 days of delivery if they are unused, in the original sealed packaging, and in a condition fit for resale. This matches the withdrawal period in the Saudi E-Commerce Law, which is the period we apply for GCC distance orders, and it does not reduce any longer cancellation right that UAE law gives you for a particular purchase.

Change-of-mind returns are not available for goods made or configured to your specification, opened toner, ink, cartridges or other consumables, software or licences once activated, or any item whose hygiene or security seal has been broken. Return freight for a change-of-mind return is paid by you, unless the quotation says otherwise.

After we receive the goods and confirm they qualify, we refund the price you paid for those goods within 14 days, using the same payment method. Outbound delivery charges are refunded when the return is because the goods were defective, damaged in transit, or not as described. They are not refunded on a change-of-mind return.

Manufacturer warranty claims after the return window are handled with the manufacturer for the warranty period shown on your invoice. We will help you open that claim.